Frequently Asked Questions
Everything you need to know about your Sanrio fashion favorites.
How do I know which size to order?
Each product page features a detailed size guide. Since our fashion collections range from oversized hoodies to fitted tees, we recommend measuring a similar garment you own and comparing it to our specifications.
When will my order ship?
Orders are typically processed within 2-3 business days. Once shipped, you will receive a tracking number via email to follow your package's journey.
What is your return policy for apparel?
We accept returns on unworn, unwashed clothing with original tags attached within 30 days of purchase. Please note that certain limited-edition collaborations may be final sale.
Are your products authentic Sanrio merchandise?
Yes, all items sold on our official store are 100% authentic, licensed Sanrio products designed with the highest quality standards.
Do you ship internationally?
Currently, we ship to a wide range of global destinations. Shipping costs and delivery times vary by country and will be calculated at checkout.
How should I care for my Sanrio clothing?
To preserve the vibrant prints and fabric quality, we recommend machine washing inside out on a cold, gentle cycle and tumble drying on low or hanging to dry.